Frequently Asked Questions
Does your property have on-site maintenance?
An item in a resident's unit needs repair. How do they get help?
Residents are welcome to log in to their portal to add in a work order or they can stop by the front office and we would be happy to put in a work order for them.
What happens if a resident is locked out of their apartment?
If a resident is locked out of their office after office hours they are required to pay a $75 lock-out fee. This amount will be charged to their ledger. They must call the emergency on-call 225.709.7000 and choose option 3.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Maintenance is responsible for changing fire alarm batteries, changing filters, lightbulbs, etc. If a resident is not sure what maintenance is responsible for they are more than welcome to call the front office for additional information.
Does your property offer on-site parking?
Is your property parking free or paid?
Is your property pet-friendly?
Do you offer furnished units?
Am I required to purchase renter's insurance?

Is your property smoke-friendly? 

How long does it take for an application to be approved?
24-48 Hours; Depending on how long the screening takes to return. 

What are my options for paying my rent?
Online or pay by money order in the front office

Which utilities are included in my rent?
Electricity, gas, internet/cable, water, sewage & garbage.